Course Description

In this course, BC Housing will be hosting a panel of speakers to discuss three important licensing and home warranty topics that all builders in BC should know:

Aiding and Abetting Unlicensed Builders
Presenter: Michelle Hayes, Deputy Registrar, Licensing, BC Housing

What Builders Should Know About De-enrollments
Presenter: Anthony Garcia, Deputy Registrar, Compliance, BC Housing

Customer Service and Home Warranty Insurance
Co-Presenters: Sheelagh Neuwirth from Travelers and Deanna Nesbitt, Deputy Registrar, Registration & Consumer Services, BC Housing

MODERATOR: Wendy Acheson, Registrar & VP, Licensing & Consumer Services, BC Housing


During this COVID-19 era, these topics are more important than ever, so make sure to take this course!


Approved for 2.0 CPDs (1.5 in Legal Issues, 0.5 in Home Warranty Insurance)
Note: If you have already taken this course, repeating it online will not qualify for additional CPD points.


Thank you to our Sponsors:
Presenting Sponsor: FortisBC
Patron Sponsor: BC Housing

Course curriculum

  • 1

    Chapter 1

    • Before You Get Started

    • Agreement to HAVAN Academic Integrity Policy

    • Part 1
  • 2

    Chapter 2

    • Part 2
  • 3

    Chapter 3

    • Part 3
  • 4

    Chapter 4

    • Part 4

    • Feedback

    • Declaration of Completed Work Assignment

BC Housing

Taught by: Michelle Hayes, Deputy Registrar, Licensing, BC Housing; Anthony Garcia, Deputy Registrar, Compliance, BC Housing; Sheelagh Neuwirth, Travelers Insurance; Deanna Nesbitt, Deputy Registrar, Registration & Consumer Services, BC Housing; Moderated by: Wendy Acheson, Registrar & VP, Licensing & Consumer Services, BC Housing